We have a 7 day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
You can mail us at info@chhangamal.com or call us on +91-6387-222-791 / +91-9415-018-392 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that no exchange or return can be done.
Shipping charge in any case is non-refundable.
No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.
If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Yes you can. Please inform us within 24 hours in such cases. You can mail us at info@chhangamal.com or call us at +91-6387-222-791 / +91-9415-018-392
We are based in Lucknow and do not take back any shipments outside India. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be borne by the company.
All our products are authentic and sourced directly from the vendors. In case you received a damaged product we will give full refund. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.
