Refund and Cancellation Policy

We believe in satisfying and delighting our customers. Our return policy is made keeping in mind our valuable customers and hence we have an easy and transparent procedure for it.

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:

• If you have received damaged product or the wrong item, please mail us at info@chhangamal.com with your order number and couple of pictures of the material within 7 Days of delivery.
• We will try and replace the product as soon as possible or issue a full refund if you wish to.
• At Rohia by Chhangamal, each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
• Sale of “clearance sale” items are final and will not be exchanged.

Do not like the product / Product not as per the picture shown:

• We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 7 Day exchange/return policy in such cases.
• Please mail at info@chhangamal.com with order number and reason for return.
• We will get back to you with return packing slip and pickup arranged within 24-48 hours. (if the pickup is not available at your pincode then please send the package back to us and we will reimburse upto INR 100/- as per the courier charges)
• As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
• Store credit is valid for lifetime. There is no expiry.

Beads and Sequences coming off:

We hope that people who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the product please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive similar product again.